1. Delivery Areas
TenCape Interiors delivers nationwide across South Africa. Our standard courier service is provided through The Courier Guy. Customers may also arrange their own courier if they prefer, provided this is agreed with TenCape Interiors before the order is dispatched.
2. Delivery Times
For products that are in stock, we generally aim to deliver within 2–3 business days in the Western Cape and 3–4 business days to the rest of South Africa. These are estimated delivery times rather than guaranteed delivery dates, and orders may arrive earlier.
3. Order Processing & Availability
Orders are processed once payment has been successfully received and confirmed. We aim to dispatch orders as soon as reasonably possible. If an item is temporarily out of stock or requires additional lead time, we will communicate the expected availability or delivery timeframe to the customer.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, street address, suburb, city or town, postal code and contact number where applicable. Delays or additional delivery costs resulting from incorrect or incomplete delivery information may be the customer's responsibility.
5. Courier Delivery & Issues
Once an order has been dispatched, delivery is subject to the courier's normal operating procedures. Where tracking is available, it will be provided to the customer. If an order arrives damaged, appears to have been tampered with, or contains an incorrect or missing item, please contact us as soon as reasonably possible with your order details and any relevant photographs so that we can assist with resolving the issue.
6. Delivery Charges & Customer-Arranged Couriers
Applicable delivery charges will be displayed during the ordering process where delivery is charged separately. Customers who choose to arrange their own courier are responsible for the courier costs and arrangements unless otherwise agreed with TenCape Interiors. Nothing in this policy limits any rights you may have under applicable South African consumer-protection or electronic-commerce laws.
